Frequently Asked Questions
Everything you need to know about your Sarah Wells purchase.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for items in new, unused condition with original tags and packaging. Please visit our returns portal to start your request.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location.
How do I care for my Sarah Wells bag?
We recommend spot cleaning your bag with a damp cloth and mild soap. Avoid machine washing or using harsh chemicals to preserve the integrity of the fabric and hardware.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Is there a warranty on your products?
Yes, all Sarah Wells products come with a limited lifetime warranty against manufacturer defects. If you experience an issue with craftsmanship, please contact our support team.